Akademik Veri Yönetim Sistemi
Politeknik Dergisi, cilt.23, sa.1, ss.85-95, 2020 (ESCI)
In recent years, with the increase in the number of shopping centers and consumer expectations, comprehensive research on theperformance evaluation of shopping centers has started to be needed. In the performance evaluation process, it is very important todetermine the correct measurement criteria. In this study, the performance measurement criteria were determined by reviewing theliterature and interviewing experts and managers in the shopping center sector. In the next step, the Analytical Hierarchy Process(AHP), a multi-criteria decision making (MCDM) method, was used to determine the significance levels of these criteria and a newperformance index model was hereby developed. The proposed method consists of a total of 140 criteria including six main criteria(green building, investors, visitors, tenants, shopping mall turnover, and social life) and 134 sub-criteria. As far as we know, thisstudy is the first to propose a model for measuring the performance of shopping malls.