Dimensions of service quality in grocery retailing: a case from Turkey

TORLAK Ö., UZKURT C., ÖZMEN M.

MANAGEMENT RESEARCH REVIEW, vol.33, no.5, pp.0-422, 2010 (Scopus) identifier identifier

  • Publication Type: Article / Article
  • Volume: 33 Issue: 5
  • Publication Date: 2010
  • Doi Number: 10.1108/01409171011041866
  • Journal Name: MANAGEMENT RESEARCH REVIEW
  • Journal Indexes: Scopus
  • Page Numbers: pp.0-422
  • Keywords: Turkey, Retailing, Consumer behaviour, Customer services quality, Supermarkets, Discount stores
  • İstanbul Ticaret University Affiliated: No