Volunteer Satisfaction in Disaster Response

Yangınlar G., Altay N.

34 th POMS Conference 2024, Minnesota, Amerika Birleşik Devletleri, 25 - 29 Nisan 2024, ss.1-12

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Basıldığı Şehir: Minnesota
  • Basıldığı Ülke: Amerika Birleşik Devletleri
  • Sayfa Sayıları: ss.1-12
  • İstanbul Ticaret Üniversitesi Adresli: Evet

Özet

Volunteer Satisfaction has become a trend in disaster management. Volunteers's participation and satisfaction play a critical role for providing effective response to disasters, and reducing the possible effects of disasters. In spite of the expanding body of literature on this concept, the measurement of volunteer satisfaction is still not clear. The aim of this study is to provide an original, valid, and reliable measure of volunteer satisfaction in the coordination of humanitarian supply chain operations. Based on a proposed conceptual framework of volunteer satisfaction, a scale was developed through a systematic scale development process. The results show that volunteer satisfaction compliance scale has good reliability and validity. Although the widening literature about humanitarian supply chain, volunteer satisfaction is still difficult to find a commonly accepted definition in disaster management. This study fills in gaps in litetature and contribute of future research about volunteer satisfaction in disaster management.