Engineering Applications of Artificial Intelligence, cilt.138, 2024 (SCI-Expanded)
Finished vehicle logistics (FVL) activities are executed through agreements with service provider firms. Vehicle manufacturers make efforts to select the most successful FVL service provider. The motivation for this research lies in developing and demonstrating the application of a decision support system for FVL service provider selection. Within this scope, it is necessary to develop a decision model that includes both quantitative and qualitative criteria. Considering the decision process as a group decision-making process allows for simultaneous consideration of different perspectives on the decision. Single-valued neutrosophic (SVN) sets are used for expert evaluations. The SVN weighted Dombi Bonferroni mean aggregation operator is employed for criteria weighting. The SVN-alternative ranking using two-step logarithmic normalization (ARLON) method is developed for ranking FVL service providers. The feasibility of the SVN-Dombi Bonferroni-ARLON hybrid algorithm is supported by the case study application. It is concluded that supply chain and logistics managers hold greater importance in FVL service provider selection, with the number of ships being the most critical selection criterion. The robustness of the proposed hybrid method for FVL service provider selection is supported by sensitivity analyses, while its consistency is supported by comparative analyses.