Arslan, İ. K. 2005. The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction . 49th eurpean quality congress , (Antalya, Turkey), 132-146.

Arslan, İ. K., (2005). The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction . 49th eurpean quality congress (pp.132-146). Antalya, Turkey

Arslan, İSMET. "The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction ," 49th eurpean quality congress, Antalya, Turkey, 2005

Arslan, İSMET K. . "The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction ." 49th eurpean quality congress , Antalya, Turkey, pp.132-146, 2005

Arslan, İ. K. (2005) . "The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction ." 49th eurpean quality congress , Antalya, Turkey, pp.132-146.

@conferencepaper{conferencepaper, author={İSMET KAHRAMAN ARSLAN}, title={The role and signifinance of total quality philosophy and benchmarking in assurance of customer satisfaction }, congress name={49th eurpean quality congress}, city={Antalya}, country={Turkey}, year={2005}, pages={132-146} }